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 BT Infinity

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PostSubject: BT Infinity   Sat Aug 25, 2012 6:52 pm

I've heard that BT Infinity will be available in my area from the end of September. It will be offering 24 Mb downloading so I will definitely be interested Smile

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PostSubject: Re: BT Infinity   Sat Sep 15, 2012 7:02 pm

I decided to complete Midlothian council's broadband survey which involves a check on my download/upload speed.
http://www.midlothian.gov.uk/info/200182/projects/1071/midlothian_broadband_survey_2012
Before doing it I rebooted my router to make sure I had the best speed. After doing the speed test
I found that I had 0.703 Mbps down and 0.363 Mbps up Mad

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PostSubject: Re: BT Infinity   Sat Sep 22, 2012 7:33 pm

Might your results depend on the time of day you do the test?

I just did the test three times - for some reason, the lower my download speed came, the higher my upload speed went. (All the results were a lot better than your's though.)

Download Upload
2.27 and 0.622
2.10 and 0.634
2.09 and 0.655
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PostSubject: Re: BT Infinity   Sat Sep 22, 2012 8:59 pm

You're right it will vary depending on the timeof day. However, I have had just over 1 Mbps sometimes. I know that the maximum I can get at the moment is 3 Mbps but even that is still pathetic Sad I just hope that BT wiil deliver on their promise

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PostSubject: Re: BT Infinity   Tue Oct 02, 2012 7:52 pm

Well, so much for BT's promise of Infinity by the 30 September Rolling Eyes Now when I check availability it tells me that it will be available on 31 December Evil or Very Mad I logged into a BT chat line and was told by my chat buddy to ring a number to speak to an engineer who would be happy to explain. After ringing the number and waiting 20 odd minutes, the foreign sounding woman basically told me what I already knew and could not proviede me with a reason for the delay Mad

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PostSubject: Re: BT Infinity   Wed Oct 03, 2012 3:41 pm

doon 1.90
up 0.591

its no great . ats wi virgine
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PostSubject: Speed test   Thu Oct 04, 2012 9:49 pm

Currently with Sky
Download 5.30 Mb/s
Upload 0.626 Mb/s
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PostSubject: Re: BT Infinity   Mon Oct 15, 2012 10:27 am

No idea why it should be taking so long for BT Infinity to be active in your area since it has been working at Mauricewood for a few months now and the new cabinet was installed at Glencorse around the same time. I suppose they might be waiting for a minimum number of customers to sign up before switching it on to help recover the costs. It might be worth checking with Sky and Talk Talk as they will offer a similar service and the threat of moving ISPs can have amazing results!
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PostSubject: Re: BT Infinity   Thu Jan 10, 2013 3:05 pm

It looks like I'm not the only one who is unhappy with BT's infinity tracker system. Although they say that the number of complaints is small, it will not take account those of us who did not contact the ASA Mad
http://www.theregister.co.uk/2013/01/09/bt_asa_rulling_over_fttc_product/

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PostSubject: Re: BT Infinity   Thu Jan 10, 2013 4:24 pm

I just checked today to see what the situation was for the Glencorse area and it has now been pushed back to by March 31st 2013. I would think there are plenty of people in that part of Penicuik wanting Infinity to make it worthwhile, especially when the main part of the work has been done already. Hopefully a few more complaints to the ASA will give BT the incentive (ie: a kick up the backside) to get a move on!
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PostSubject: Re: BT Infinity   Fri Jan 11, 2013 1:28 pm

This sounds very similar to the situation I have and I also had the same kind of response from my ISP. I couldn't have put it better myself Rolling Eyes
http://www.theregister.co.uk/2013/01/11/bt_broadband_ip_profile_throttled/

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PostSubject: Re: BT Infinity   Tue Feb 19, 2013 7:11 pm

Well, I checked to see if there had been any change to the date when BT Infinity would be available
and it seems to have disappeared altogether Mad So who knows when we will get it now Rolling Eyes

Anyway, on Saturday my son told me that due to a problem with a corrupt file in his online game,
he would have to download the whole game again, all 15GB Shocked The last time he did this a couple
of weeks ago it took almost a week and slowed everything else up Sad

I then decided something had to be done (the sacrifices we make for our kids) so I spent over an hour
talking to the hell desk and going through the usual hoops testing this that and the next thing. Finally
they wanted me to connect my router directly to the phone box that comes into the house. By this time
I'd had enough and didn't fancy scrambling under my desk trying to unhook it and they said they would
phone back on Monday to find out if that improved things. They didn't phone back but after two more
phone calls and another half an hour wasted listening to stupid music I have finally got a phone engineer
coming tomorrow to look at the problem Very Happy

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PostSubject: Re: BT Infinity   Tue Feb 19, 2013 9:06 pm

hell desk ye say ?aye yeve got that rigth ah cannae get much mair they says ah wis tae un plug everthing in the huose thats plugged in annywhere an ah cannae even mind where a the sockies are . an the was a talkin furrin to ah couldnae mek hauf o it oot at a
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PostSubject: Re: BT Infinity   Wed Feb 20, 2013 2:27 pm

The BT engineer has left now and the news is good. There was a fault at the exchange which has been fixed. My son tells me that the engineer told him he was now getting 3.7 Mbps. If that is the case that's brilliant Very Happy However, I had about eight phone cables attached to two faceplates at the main socket and he has now removed one of the faceplates and disconnected some of the phones Sad Some of them were redundant anyway, but it seems that he has disconnected one of the main ones which goes to the living room. Hopefully I'll be able to fix it when I get home.

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PostSubject: Re: BT Infinity   Wed Feb 20, 2013 4:10 pm

3.7Mbps sounds about right for Glencorse area as the ADSL speed there is quite a bit slower than other parts of Pencuik (eg. Cornbank 10-12Mbps, Mauricewood 12-16Mbps)
It seems that BT forgot to mention to prospective customers for BT Infinity that "infinity" was how long they would be kept waiting for the service!
Very Happy
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PostSubject: Re: BT Infinity   Sun Feb 24, 2013 7:16 pm

The saga continues. I rang the hell desk again this evening and told them that my speed was still as bad as ever.
I had even tried another brand new modem/router to make sure that my Netgear one was not the problem.
They asked me to use BT's speed checker and it eventually came back with a speed of 0.33 Mbps which they confirmed
after doing a line test Sad I now have another engineer coming out on Thursday.

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PostSubject: Re: BT Infinity   Sun Mar 03, 2013 6:49 pm

Finally, I don't know what the engineer did this time but I now have speed of 2.8 Mbps Very Happy
The engineer also told my son that the fibre optics were in place at the cabinet but there
were not enough trained technicians available to finish the job Sad

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PostSubject: Re: BT Infinity   Thu Mar 07, 2013 5:24 pm

Hopefully this news wil mean you can get connected to BT Infinity sooner!

http://www.pcpro.co.uk/news/broadband/380407/bt-hires-1-000-engineers-for-fibre-rollout
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PostSubject: Re: BT Infinity   Thu Mar 07, 2013 7:03 pm

I hope you're right as it seems that there is still no sign that they will be installing it here anytime soon Sad

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PostSubject: Re: BT Infinity   Wed Jul 10, 2013 7:56 pm

I don't suppose that this will help with BT Infinity
http://www.scotsman.com/the-scotsman/scotland/scotland-s-new-high-speed-broadband-revolution-1-2994052
According to the checker it looks like it will be at least March 2014 before I receive it Sad 

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